You will receive a welcome email from us – Welcome to your Yellow Pages® SiteSmart™ website – once your website order has been processed. Please follow the instructions in this email and log on to your new website with the username and password provided.

You will be asked to read and accept the SiteSmart™ terms and conditions of use, as well as to review your website. You can instantly make any necessary changes to your website. If you’re happy with the content, simply click on the ‘Publish’ button. Confirm by also clicking “Publish my website” to set your site live across the Internet.

*Important* - Please note that you have 14 days to approve and publish the content on your site (from the date we send you the email). If you don’t approve your site in this time, it will automatically go live shortly after this 14 day period.

The cost of a domain name, whether purchased through SiteSmart™ or renewed through SiteSmart™, is included in the monthly fee.

No, SiteSmart™ advertisers can register one domain only through us.

No. The SiteSmart™ team will register the domain name for you. This way you will not have to separately pay the registration fee as it will be included in the monthly SiteSmart™ fee.

Option 1 – Transfer your domain to be managed by SiteSmart™ for $108.90 incl. GST We can arrange the transfer of your domain from your existing domain registrar to our registrar for this small one-off fee, which means no more annual domain hosting fees from your current domain registrar. Importantly, you will only deal with SiteSmart™ for both your domain and website needs.

I’ve purchased a Domain Transfer, what happens now?

1. We send you a ‘Domain Transfer Instruction’ email.
2. Simply forward this email on to your current domain registrar (e.g. Crazy Domains, Melbourne IT) and request a domain transfer to SiteSmart™.
3. Your domain registrar will send you a domain ownership code called an EPP token.
4. Forward the EPP token to us straight away at transfers@ypsitesmart.com.au.
5. You will be sent an email from an ‘OpenSRS’ account containing a transfer confirmation link – is it vital to click on this link and enter your EPP token.
6. Domain transfer is complete!

Option 2 – Redirect your domain name to your SiteSmart™ website By redirecting, you keep the domain name hosted with your current domain registrar. Redirecting your domain is usually a free service; however you will continue to be charged hosting fees by your current domain registrar.

I’ve asked for a Domain Redirect, what happens now?

1. We send you a ‘Domain Redirect Instruction’ email
2. Simply forward this email on to your current domain registrar (e.g. Crazy Domains, Melbourne IT) and request a domain redirect using the IP details in the email
3. Your domain registrar will send you confirmation once the redirect has been completed.

In both cases you will retain ownership of the domain name. Please note however that if your domain name is hosted by us and you cancel your SiteSmart™ website, we may charge a fee for arranging the transfer of your domain name out of our service to your new domain registrar.

You can look up your domain registrar details on www.whois.com

No, the transfer of content is not covered under the domain transfer fee. We can either transfer the content on your behalf for an additional fee or you can do it yourself by logging into the Website Editing Platform at www.ypsitesmart.com.au/customer-log-in . Content can be copied and pasted (e.g. text) or uploaded (e.g. logos, images) into the Website Editing Platform.

Yes. You can have email addresses that correspond to your domain name. For example my domain name is www.floral.com.au, can I have an email address sales@floral.com.au?

Yes. You can have one email account for SiteSmart™ Starter and up to five email accounts for SiteSmart™ Plus.

For each email account, you can have an unlimited number of “aliases” e.g. sales@floral.com.au, fleur.smith@floral.com.au, info@floral.com.au that all direct email into that account mailbox at no extra cost.

Please call our dedicated SiteSmart™ web specialist team free on 1800 460 851 and they will talk you through the process.

https://mail.ypsitesmart.com.au/mail. .

Click on the above link and enter your webmail username and password that was sent to you in your ‘Email Account Activated’ confirmation. If you’ve lost this email, please contact the SiteSmart™ web specialist team on 1800 460 851 or email support@ypsitesmart.com.au

Search engine optimisation (SEO) is the process of improving traffic to a website by increasing the site’s visibility in search engine results. The higher your website ranks in organic search results (unpaid), the more likely people will visit your site and contact you.

Your SiteSmart™ website has been designed following international SEO guidelines to give you the best chance of getting found on the Internet by search engines such as Google, Bing or Yahoo!7.

On average, it takes between four to six weeks for search engines to find and index a new website – this is true for all websites (both desktop and mobile), no matter which website provider you choose.

Your SiteSmart™ website contains SEO friendly web copy with relevant keywords for your business, structured HTML 5 code and, importantly, SEO page texts that allow search engines to read and understand your site behind the scenes.

SiteSmart™ website copy is highly optimised for search engines. Each page contains a main keyword (in bold) and a main location (in bold) which are consistent across the whole site. Advanced SEO texts including page URI, page title, page description and keyword meta-tags accurately describe the purpose and quality of each page to a search engine.

As search engines cannot ‘see’ images, SiteSmart™ images include alt tags or image keywords that exactly describe what the image is showing.

Sites that have regular content updates perform better than those that don’t. We encourage all SiteSmart™ customers to use our self service editor to make text changes at any time to accommodate fresh content.

Search engines ‘crawl’ or review your site every few weeks for content changes. We recommend using the easy to use SiteSmart™ self service editor to make text changes and add new content every fortnight.

If you are a SiteSmart™ Plus customer, take advantage of the ‘Special’ modules – why not add a YouTube video to your homepage or create a new page with an image gallery.