How do I publish my new site live?
You will receive a welcome email from us – Welcome to your Yellow Pages® SiteSmart™ website – once your order has been processed. You must follow the instructions in this email and log on to your new website with the username and password provided. You will be asked to read and accept the SiteSmart™ terms and conditions of use, as well as to review your website. You can make any necessary changes to your website. If you’re happy with the website, then you must click on the ‘Publish’ button. Confirm the publish request by also clicking “Publish my website” to post your site live.
*Important* - Please note that you have 14 days to approve and publish the content on your site (from the date we send you the email). If you don’t approve your site in this time, it will automatically go live shortly after this 14 day period.
Are there any additional costs for registering a domain name?
The cost of a domain name, whether purchased through SiteSmart™ or renewed through SiteSmart™, is included in the monthly fee. If you already own a domain name and want to move it to us, you can transfer it to us for a once off domain transfer fee.
Does the domain transfer fee include moving the content of my current website across to my new SiteSmart site?
No, the transfer of content is not covered under the domain transfer fee. We can either transfer the content on your behalf for a fee or you can do it yourself by logging into the Website Editing Platform at www.ypsitesmart.com.au. Content can be copied and pasted (e.g. text) or uploaded (e.g. logos, images) into the Website Editing Platform.
What if I have a domain name but no live site?
Transfers - we can transfer your domain from your registrar to our registrar for a small fee, which will mean that you only have to deal with SiteSmart™ for both your domain and website needs. To allow us to transfer your domain, you simply need to contact your current domain registrar (e.g. Crazy Domains, Melbourne IT) to request a domain transfer to SiteSmart™. They will send you a domain ownership code called an EPP token - forward this to us straight away at transfers@ypsitesmart.com.au to complete the process.
Redirects - redirecting means that you keep the domain name hosted with your current domain registrar To redirect your domain name, you simply need to forward the SiteSmart redirect welcome email that you will receive from us to your current registrar and ask them to point the domain name to your new SiteSmart™ website. If required, our SiteSmart™ Web Specialists are able to assist you with this process.
In both cases you will retain ownership of the domain name. Please note however that if your domain name is hosted by us and you cancel your SiteSmart™ website, we will charge a domain transfer fee for when we transfer your domain name to your new domain registrar.
How much does SiteSmart™ cost?
Please contact us on 1800 219 077and one of our Media Sales Advisors will be happy to advise you on a highly competitive solution that best meets your requirements.
How do I check the availability of a domain name?
You can check whether your chosen domain name is available on websites such as www.domize.com
If I find a suitable domain name, do I need to register it?
No. The SiteSmart™ team will register the domain name for you. This way you will not have to pay the registration fee as it will be included in the monthly SiteSmart™ fee.
Can I have an email address that contains my domain name? For example my domain name is www.floral.com.au, can I have an email address sales@floral.com.au?
Yes. You can have email addresses that correspond to your domain name.
Is there a limit on the number of email addresses I can have as part of my SiteSmart™account?
You can have an unlimited number of “aliases” e.g. sales@floral.com.au, fleur.smith@floral.com.au, info@floral.com.au for the same domain at no extra cost.
However, emails to all these email addresses will end up in a single mailbox. We currently don’t support multiple mailboxes but intend to do so in the near future.
Will my customers or prospective customers be able to find my website when searching for it on the web?
Your SiteSmart™ website has been designed to give your website the best chance of getting found on the web by search engines such as Google, Bing or Yahoo!7.
Search engine optimisation requires a website to have copy that is relevant to the business and contains keywords that relate to your business. For example, if you are a plumber, the copy on your website should be referring to the services you provide, e.g. hot water emergency service, broken pipes etc.
Other important elements of a website that search engines can easily find and index are pages titles, heading tags, meta tags and alt tags. Tags are code that sit behind the pages and images of your website, which means they can’t be seen by visitors to your sites but search engines will be able to read them.
Heading tags, meta tags and alt tags describe your service, the location you are providing the service in and other business-related descriptors that are either applicable to all businesses in your industry or unique to the services you are providing.
Your SiteSmart™ website has been designed utilising all of the above strategies.
How quickly will my SiteSmart website be indexed by search engines?
While we automatically submit your website for indexing on all of the major search engines, we cannot guarantee how quickly your website will be indexed. On average, it takes between four to six weeks for search engines to find and index your business on the web – this is true for all websites, no matter which website provider you choose.
What is covered by the website management service?
The website management service provides you with access to our web specialist team which can make minor changes to your website on your behalf. This is a great service if you are pressed for time or if you’re not entirely confident making those changes yourself.
Minor changes include the following:
- Changes to web copy using the copy provided by you
- Changes to images using the images provided by you
- Uploading your logo
- Minor tweaks to font treatment
- Change to an alternative design available on SiteSmart
- Embedding of links provided by you
- Updates to Whereis® Maps widget to reflect address change
- Adding of widgets from the widget library to your site
All content is to be provided by you to the web specialist team via email.
The website management service does not cover:
- Wholesale changes to the content on the site - we may temporarily suspend changes to your content if your content changes exceed 25% in any given month. We will tell you if this happens.
- Content creation - all content must be provided by you. The service does not include copy writing, image creation and image or content sourcing (other than the standard copy type or images provided).
- Template structure changes
- Changes that require coding
- Changes that require content sourcing (e.g. stock images)
What does the website customisation service include?
Let us personalise your website for you. The website customisation service encompasses the following:
- Design a top banner image to fit with your brand look and feel
- Rewrite the copy on your website and replace it with copy provided by you or create a hybrid
- Replace images on your website with alternative stock images or images provided by you or a combination of both
- Change the design of the website to one of the many alternative designs and layout formats available available with SiteSmart™
What is the domain transfer fee for?
This fee is charged when you want to transfer a domain name you already own from your domain registrar to ours or, should you decide to cancel your SiteSmart™ website, when you transfer your domain name from us to your new registrar.
How is SiteSmart billed?
The SiteSmart™ website package and website management service are both charged monthly. The website customisation service is charged as a once off initial fee, as is the domain transfer.
How do I pay for my SiteSmart website?
We can either invoice you or direct debit your account.
Do I need to pay for support?
No, support is free. Our dedicated SiteSmart™ web specialist team is here to answer your questions and provide guidance on how you can manage your own website effectively.
Call us on 1800 460 851 or email us with your support query.
What are your support hours?
Weekdays: 8am – 7pm
National Public Holidays: Closed
Support times are applicable for Eastern Standard Time.
If I cancel my website, what can I take with me?
Your SiteSmart™ website comes complete with a designed template, industry specific copy (i.e. a description of your business and the services you provide) and images.
You will be able to take with you any copy you have supplied yourself (i.e. either you have written yourself or you had written on your behalf) and any images or other content (e.g. documents, PDFs) you have uploaded to your SiteSmart™ website.
You will not be able to take the template itself or the copy and images that came preloaded with your SiteSmart™ website.
If your domain name is hosted with us, you will be able to take your domain name with you after paying a domain transfer fee.
What if I want to cancel my website?
You can cancel at any time giving 30 days prior written notice after your initial 6-month contract term. Please contact your sales representative to discuss.
